Master - Thames Clippers

Every customer counts. From commuters using our River Bus Service to get to work each day to tourists visiting London for the first time; here at MBNA Thames Clippers we ensure they have a safe and memorable experience.

MBNA Thames Clippers, part of AEG Europe, are London's leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ around 400 staff.

We are now recruiting for Masters to join our Crew at an exciting time of expansion.

You will be responsible for the safe operation of the vessel; carry out good ship management duties; ensure the vessel is operated to the highest possible standards; inform the company of any defects in the vessels safety equipment and maintain the vessel in compliance with all relevant legislation.

You will be responsible for all compliance with the on board Safety Management Systems and the conditions of the MCA Passenger Certificate. In particular ensuring the vessels safety equipment is adhered to and Thames Clippers operating procedures are followed.

You will manage the Mates and Deck Customer Service Assistant on board and ensure that the crew are trained to a high level in the provision of safety to passengers and themselves.

We are looking for someone with the following qualifications:

• MCA Boat Masters Licence, Tier one Level Two.
• Current ML5 Medical or ENG 1
• Sea Survival
• Fire Fighting
• VHF qualification
• MCA Passenger boat endorsement
• MCA Local knowledge endorsement

You must have a genuine desire and ability to work with the public in a front line, customer focused environment and be committed and flexible in your approach to work with the ability to work under pressure, multi-task and prioritise work.

We are looking for someone who is highly self-motivated and has a proven ability to work effectively as part of a team and to establish good professional relationships with colleagues.

Our staff benefit from free travel on MBNA Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan and childcare vouchers. We also offer discounts at bars and restaurants at The O2 and local gyms.

This is an excellent opportunity to hone and develop your customer service skills and join an exciting and growing organisation which was voted “Employer of the Year” at the recent London Transport Awards 2017. There is real potential for internal development and promotion within our business and internal succession is one of our core values.