7465 - Crew Service Manager - Cruise Ships

Our Client is an award winning cruise line operating cruise holidays throughout the UK, Europe, Mediterranean, Caribbean, Canada and North and South America.
They have been perfecting the art of cruising for 175 years and are delighted that more British passengers choose to travel with them than any other cruise line.
Their vision is to be the most spectacularly successful cruise company. Their employees are engaged and passionate people with their passengers at the heart of everything they do. They pride themselves on an exemplary and unrivalled customer service.
Their fleet of luxury vessels range in size from intimately carrying 700 passengers, exclusively adult ships to 3100 passengers, catering for all ages, tailoring their service to all of their customers’ needs.
An exciting opportunity has now arisen as a Crew Services Manager to work on one of our client’s large cruise liners, travel the world, whilst getting paid. The position is offered on a 6 month renewable contract so in reality can be considered a permanent role. A 4 month option is also available.
Join our client as a Crew Services Manager and you’ll discover that working at sea is more than just a job. It’s a way of life.
The Crew Services Manager reports direct to the On Board Human Resources Manager.
Our clients Crew Services Managers ensure and manage the provision of all administration matters relating to the ship’s company including officers, crew, concession staff and guest entertainers. It is an amazing opportunity to utilise your existing experience within our client’s world renowned ships and their amazing crew.
You will ensure all crew have followed the correct signed on / off procedures as required.
You will provide the necessary crew documentation for entry and departure at all ports including immigration, visas and customs lists.
You will ensure all joining crew have original and valid copies of legally required paperwork, necessary for them to work on board.
You will liaise with port agents, HR and logistics to ensure the crews’ welfare at all times and arrange cost effective transfers were and when required.
You will manage the crew payroll and currency exchange and ensure the safe storage of all crew passports.
You will respond immediately, positively and calmly to changing customer requirements and ensure that team members also respond appropriately.
Finally, as part of the on-board HR department you will be required to provide support to the HR Manager as and when requested.
In addition to your professional duties you will also have to deliver staff training and have ship safety duties and responsibilities.
This is an excellent opportunity to develop an HR career with our client who puts its people and customers at the centre of everything they do. The contract lengths are either 4 or 6 months on board with 2 months leave, and life on board involves working 10 hours a day, 7 days a week. Your 10 hours will be split between morning, afternoon and evening activities.

Knowledge and Skills:
In order to be successful within this role you will be a self-starter, an accomplished Administration Manager with a strong drive to take accountability for your own work.
Alternatively, you may have an HR Administration background or possibly payroll experience.
To be considered for this role you will be expected to have experience managing a team where you create a positive working atmosphere and build a trusting and open environment.
Due to the nature of legal compliance surrounding immigration documentation and payroll, you will be expected to have high levels of attention to detail.
You will also be able to remain calm under high volume workload and take a logical approach to problem solving.
You will have previous, proven office management experience.
Ideally knowledge of VISA’s, passports and immigration documentation.
You will have excellent planning and organisation skills.
Ideally you will have cash handling / payroll experience.
You will be recognised by others as having excellent interpersonal skills, highly resilient and calm under pressure, socially confident, decisive and flexible.
You should be highly culturally sensitive, able to work well with people from all backgrounds and ethnicities, and encourages others to do the same.
You should be adept at building strong and credible relationships.
You should have an excellent command of the English language – advanced. If English is not your first language you will have to take the Marlins test.
You should be PC literate, competent in the use of MS Office e.g. Word, Excel, PowerPoint etc.
Superb inter-personal skills and instant credibility are essential as you will be inter-facing with a number of people from different backgrounds, nationalities and religions.
In return, our client offers an excellent salary which is tax free after a year, single occupancy cabin, access to all passenger facilities; restaurants, gym, pool and spa etc, uniform allowance and annual travel allowance.
In addition, there is a crew bar, crew gym, access to free dental and medical care, death in service benefit, free mobilisation flights and free flight back to your home base at the end of your contract and a free laundry service.
Finally, your family can holiday and accompany you and travel free whilst you are on board ship.
You will also get the opportunities to meet new people and see the world, interspersed with 2 month breaks.
Please do not apply for this position unless you are a substantial administration experience.