Retail Charter Assistant (Yachts)

This is an excellent opportunity to join a superyacht industry leader based in Miami.

Reporting to the Retail Charter Brokers, you will assist them in their daily duties, helping to coordinate the logistics of client charters and be their main point of contact. This is primarily a sales support role.

Responsibilities

• Preparing yacht presentations and proposals for client enquiries
• Search for available yachts according to enquiry criteria and liaise with Central Agents, gathering general information on yacht availability, to report for Broker’s consideration
• Research and create client-friendly bespoke cruising itineraries for potential and booked charters using dedicated software and/or PowerPoint
• Assist with charter agreements preparation and all accompanying paperwork as required
• Ability to calculate charter figures (commission rates, discounts, charter expenses…) accurately from data provided by Broker and enter into the system
• Provide administrative support for booked charters, assisting with documents needed in preparation for, during and after the completion of a charter
• Create marketing lists for Brokers’ e-mailings
• Manage Broker’s calendar and stay on top of any due dates regarding the charter process and create shared calendar reminders (payments for charters due…)
• Assist Brokers with business development; regularly research and data mine for potential clients
• Potential to travel for yacht shows and assist with booking of yacht visits/inspections

Requirements

• High attention to detail, and conscientiousness to record information accurately
• Strong organisational and time-management skills
• A proven ability to use Microsoft Office products to an advanced level
• Effect problem solving and multitasking abilities
• Capability to work independently and take initiative but also be a complete team player
• Excellent level of written and spoken English (a second language is advantageous)
• Ability to maintain confidentiality
• College Degree (Associates Degree acceptable)

Desirable

• Experience working in sales or customer service for luxury brands or in industries that require interaction with high-net-worth properties or individuals

• College Graduate or 1 – 2 years of experience in a support or administrative type role for a busy sales team

You must have the right to work in the United States to be considered. The role is based in Miami so you must be able to commute to the office daily (Hybrid working available after 3 months)

Benefits

• Hybrid working after 3 months
• Discretionary Bonus up to 15%
• 401K (pension)
• Travel insurance (work and personal) after 3 months
• Private health insurance (PMI), dental & vision – 100% Individual cover after 3 months
• Employee Assistance Programme (EAP)
• 25 days’ vacation + birthday is an additional day off