Housekeeping Manager – Cruise

Manage daily housekeeping operations across guest cabins, suites, public areas, and crew accommodations. Supervise, train, and mentor a diverse housekeeping team including supervisors, cabin stewards, and cleaners. Conduct regular inspections to ensure cleanliness, maintenance, and sanitation standards are met and exceeded. Coordinate laundry operations, linen inventory, and supply requisitions. Ensure compliance with international maritime sanitation…

Responsibilities

• Manage daily housekeeping operations across guest cabins, suites, public areas, and crew accommodations.
• Supervise, train, and mentor a diverse housekeeping team including supervisors, cabin stewards, and cleaners.
• Conduct regular inspections to ensure cleanliness, maintenance, and sanitation standards are met and exceeded.
• Coordinate laundry operations, linen inventory, and supply requisitions.
• Ensure compliance with international maritime sanitation standards and company health protocols (USPH, HACCP, etc.).
• Address guest requests, concerns, and feedback promptly and professionally.
• Schedule staff shifts and manage departmental budgets and labor targets.
• Collaborate with other departments (e.g., Maintenance, Front Office, Medical) for efficient operation and guest satisfaction.
• Implement sustainability initiatives in line with company policies (e.g., waste reduction, linen reuse programs).
• Report and follow up on maintenance issues and cabin damages.
• Maintain accurate records of cleaning routines, inspections, and training activities.

Requirements

• Proven experience as a Housekeeping Manager, preferably in a hotel, resort, or cruise ship environment.
• Strong leadership and team management skills in a multicultural setting.
• Excellent communication and interpersonal abilities.
• Working knowledge of housekeeping procedures, laundry operations, and safety standards.
• Familiarity with USPH regulations and other maritime sanitation standards is highly desirable.
• Proficiency in inventory management and housekeeping software is a plus.
• Fluent in English; additional languages are a plus.
• Willingness to work onboard a cruise ship for extended periods (typically 4-6 months contracts).

Education & Experience:

• Degree or diploma in Hospitality Management or related field preferred.
• Minimum 3–5 years of experience in housekeeping management, with at least 1–2 years in a leadership role.