Electronic Support Engineer

The Electronic Support Engineer will be responsible for providing technical commissioning expertise and support to maritime customers in the EMEA region.

Responsibilities

• Perform installation checks, configuration, and commissioning of electronic control systems, including sea trials, class trials (DNV, BV and ABS) and Dynamic Positioning trials.
• Conduct routine maintenance, inspections, and repairs of marine systems to ensure optimal performance and reliability. Troubleshoot and diagnose system issues and implement timely and effective solutions.
• Provide technical assistance and support to customers, both remotely and on-site, by addressing their inquiries, resolving technical problems, and offering guidance on system operation and maintenance best practices.
• Train customers on the proper use, operation, and maintenance of the systems. Develop and update technical documentation, including manuals, troubleshooting guides, and service reports.
• Collaborate with internal teams and participate in field tests and trials of new products, collecting feedback and suggesting improvements to enhance system performance and functionality.
• Work closely with cross-functional teams, including engineers, project managers, and sales representatives, to ensure seamless coordination and timely resolution of customer issues.
• Adhere to safety regulations, industry standards, and company policies during all field operations. Conduct risk assessments and implement appropriate safety measures.
• Stay up to date with emerging technologies, industry trends, and product advancements in the maritime industry. Attend training sessions, workshops, and seminars to enhance technical skills and knowledge.

Requirements

• UK Level 5 awards (HND, Foundation degree) or higher in Engineering, Electronics, or equivalent related field.
• Minimum of 3 years of experience as a Field Service Engineer or similar role in the maritime industry preferred.
• Applicants from other industries (e.g., military, automotive) will be seriously considered.
• Strong knowledge of electronic control systems.
• Familiarity with mechanical drive systems, bearings, and hydraulics.
• Proficient in identifying, analysing, and resolving technical issues in electronic control systems. Ability to use diagnostic tools and software effectively.
• Willingness to travel extensively, both domestically and internationally, and work in challenging environments, including ships at sea.
• Excellent verbal and written communication skills. Ability to effectively communicate technical information to customers and internal teams.
• Strong customer service orientation with a dedication to delivering exceptional support and building long-term customer relationships.
• Ability to collaborate effectively with cross-functional teams and work independently with minimal supervision. Strong problem-solving and decision-making abilities.