Hotel Director (Cruise) – Worldwide

Hotel Director – Cruise

The Hotel Director is a key member of the vessel’s senior leadership team and is the highest-ranking hotel operations officer onboard. This role leads the planning and implementation of unparalleled product delivery, with a focus on high guest and team member satisfaction.
The Hotel Director demonstrates collaborative leadership of all departments within hotel operations, while personally exhibiting the companies values and ensuring the values are maintained amongst all teams.

The Hotel Director leads the following teams: Beverage Operations, Culinary/Food Operations, Entertainment, Housekeeping/Laundry, Finance, Guest Services, IT, Art, Casino, Photo, Shore Excursions, Spa, Retail (in-house and partners).

Essential Functions

• Oversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue – hotel costs.
• Manage guest expectations for all functional teams; deal with complaints and be visible for assistance.
• Manage talent/performance management and feedback.
• Work closely with shoreside functional hotel areas (e.g., Housekeeping operations) to assure key projects and initiatives are being implemented onboard.
• Manage hotel inspection team in order to develop and prioritize the necessary repair and maintenance as well as capex plans.
• Lead the S.A.I.L initiative for hotel; hold weekly meetings; focus on goals and actions steps to ensure all functional leaders are participating.
• Lead the hotel area in safety assessments; HESS audits; etc. to ensure the team is properly trained and prepared.

Minimum Requirements:

• Bachelor or Masters degree in Business, Hotel Management or related field.
• Must have at 10 years of operating experience. Hotel/ hospitality experience is required. Technical experience is preferred.
• Must be detail oriented with an eye for guest experience and guest satisfaction. Strong organizational and project management skills Strong Communication Skills, both written and verbal. Ability to communicate and drive resolution across multifunctional area.
• Ability to communicate effectively to Guests and Onboard teams
• Requires regular movement throughout the companies ships.

If you have the above experience, then apply today.
Navis Consulting; keeping your career on course.

Navis is acting as an Employment Agency in relation to this vacancy.

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