Customer Services (Exports) & (Traffic) – London

Customer Services (Export) & (Traffic) – Perm – London

We are looking for an individual to work within the Export or Traffic section of the Customer Services department for a leading shipping company. No direct Shipping experience is required, as training will be provided, with also opportunities being available to progress through the company and develop a career in the shipping industry.

Duties can include:

• Take bookings – Input booking in system and act as intermediary between the customer and internal departments
• Haulage – Liaise with Logistics Intermodal Section for equipment/haulage availability and inform customers of late running containers
• Extra Charges – Advise customers of any additional charges incurred (e.g. vehicle detention or wasted costs)
• Invoicing – Invoice customer for extra charges and chase payment for non-credit customers
• Damaged containers – Liaise with customer if container damaged at load site
• Car shipments – Provide V5 to the Police for checking prior to shipment
• Web bookings – Assist customers with web booking queries
• Customer Helpline – Handling customer’s queries regarding export matters including schedule queries, booking enquiries and complaints

This role is working full-time hours. A competitive salary is offered, along with an excellent benefits package.

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Navis is acting as an Employment Agency in relation to this vacancy.

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