Apprentice Purser (Cruise) – Worldwide

A large cruise line is seeking an Apprentice Purser to join one of their ships. The Apprentice Purser assists senior Pursers and the Crew Payroll Manager with money order sales, the collection of crew accounts, payroll distribution, and other crew-related financial matters. They also assist in guest-related financial matters such as gratuity posting and/or balancing; reconciling prepaid amenities; and obtaining method of payment for guest accounts. Candidates are required to have completed basic education equivalency and experience in a payroll or accounting processing role.

Responsibilities:

1. Conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and Family Member (FM) areas.
2. Responsible for assisting the Purser with the Sign-ON/OFF process in the property management system.
3. Reconciles the active FM list “Sign-ONS” to ensure the number of FMs in the property management system matches the number of passports collected.
4. Assists the Purser with issuing and replacing FM ID cards through the automated security system.
5. Maintains and replenishes the office inventory of the equipment supplies, such as printer ribbons, FM ID cards and card rollers.
6. Assists the Purser with the sale of money orders, replenishing and collecting cash from the “Crew Calling Card” machine, with mail, and e-mail, collecting FM accounts and distribution of FM documentation.
7. Assists the FMs with questions regarding transportation and visa requirements among other things.
8. Handles and maintains office equipment. Performs clerical work such as filing and photocopying. Assists with general office work and duties.
9. Assists the Administration Purser – Documentation with the entry of guest passport and other related information in the property management system. and pier staff with the “Embarkation and Disembarkation” process.
10. Assists the Financial Controller with exchanging foreign currency, travelers’ checks, and collection of payment on guest accounts.
11. Performs Bank duties on a regular basis. Responsible for the “Bank” cash float and balancing of the float on a daily basis.
12. Understands the Safety & Quality Management Program, and his/her responsibilities in the Safety Organization according to the Emergency plan and Station Bill. Must be available, capable and ready to act in the event of an emergency.
13. Attends meetings, training activities, courses and all other work-related activities as required.
14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
15. Financial responsibilities for budget, expenses and/or achievement of revenue targets.
16. This position is responsible for direct and indirect cost containment through the proper use, handling and maintenance of records, reports, documents and equipment.

Requirements:

• Minimum of one year experience in an upscale hotel, resort or cruise ship
• Superior customer service, team building and conflict resolution skills.
• Very strong communication, problem solving, decision making, and interpersonal skills.
• Basic computer software skills required.
• Possess an understanding of basic accounting principles such as “Debits/Credits”, adjusting entries and corrections.
• Completion of high school or basic education equivalency required.

Applicant must be fully vaccinated for Covid-19.