Human Resources Manager (Cruise) – Worldwide

One of the largest cruise lines in the world is looking for a Human Resources Manager to join one of their ships. This position involves empowering crew, supporting and encouraging them in many different ways. You will help them with professional development, training and career advancement through to coordinating engaging and fun crew activities. You will work with all crew members up to executive level management.

Responsibilities:

• Responsible for providing leadership in the area of employee relations; internal guidance and assistance to dept. heads and shipboard managers on HR issues
• Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome
• In partnership with Senior Officers, takes a leadership role on-board implementing and sustaining the Cruise Line Universal Service Standards
• Develop, evaluate and modify HR processes, policies and procedures to ensure on-board departments can comply with requirements, as well as ensuring all legal and regulatory requirements are met
• Responsible for ensuring Time & Attendance procedures are followed by all departments to ensure 100% compliance, in line with both company and MLC regulations
• Participate in all investigations related to employee performance or policy Violations
• Attend crew sign off meeting to provide farewell and thank you message
• Support Crew Purser with sign-on process when large turnover of crew
• Facilitates all crew scheduling requests and queries and liaise with shore-side HR where necessary
• Facilitates employee resignation process including Exit interviews and communication with management where necessary
• Take a leadership role with Senior Officers and shipboard management in the “Quality of Life” of all employees on-board
• Proactively visits and monitors employee work areas to ensure there is a positive work environment and interacts fully with all employees
• Responsible for leadership development on-board including feedback, assessments and training Responsible for facilitating all change of department requests as per company procedure
• In partnership with department heads, play a vital role in positively communicating organizational change initiatives, new company policies and procedures that effect shipboard employees
• Ensure confidentiality and discretion of all employee information, including but not limited to: Discipline, investigations and other sensitive information and matters of a private nature
• Represent the HR department in a professional and positive manner
• Establish a career progression process to be used on-board ensuring transparency, fairness, sufficient skill level and experience
• Active participation in on-board training programs

Requirements:

• Extensive experience as HR Manager onboard cruise ships 
• a mixture of shipboard and land hospitality experience will be beneficial
• Excellent command of the English language
• Service and detail orientated with a strong guest focus
• Strong focus for employee relations
• Excellent management, organizational and communication skills
• Diplomatic, neutral mind-set for disciplinary actions and conflicts in a multi-cultural environment
• Team player with commitment, a positive personality and a professional demeanor.