Customer Success Manager

Customer Success Manager – London

Maritime SaaS provider searching for Customer Success Manager to join their team to ensure clients get the best out of their AI driven platform

About the role

As a Customer Success Manager, you will be driving product adoption, business outcomes and customer success.

• Maximise customer retention rates and drive growth by facilitating engagements that generate a pipeline of further upsell opportunities
• Serve as an escalation point of contact for issues that impacts the customer’s success
• Develop and maintain long-term relationships with stakeholders in your account portfolio
• Proactively identify customer needs and identify up-sell opportunities

Job requirements

• Experience of working in a client facing role such as Account Manager or Customer Success Manager
• Experience of working within the Shipping industry (preferable)
• Experience with B2B SaaS software (preferable)
• Preferably a higher education degree
• Comfortable engaging at a senior level

Navis is acting as an Employment Agency in relation to this vacancy.

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