Aftersales Support Technician

Aftersales Support Technician (ribs/tenders) – Permanent – Oxfordshire – £32,000 – £34,000 pa

Navis Consulting have an opportunity for an individual with a technical background in the marine sector. Based just outside Oxford, our client wants a unique individual with the drive to deliver a high quality service, support their team, develop professional working relationships with dealers and end users in support of products and assisting with technical product enquiries directly with customers ensuring a speedy solution.

Key Responsibilities:

• Giving technical/service advice diagnosing faults by email and over the phone
• Process warrant claims directly with dealer network and submit re-claims with suppliers while being supported by the aftersales manager
• Signing off warranty labour invoices
• Effective communications with dealer and service agents
• Completing updated on service/recall bulletins and other critical information
• Carry out tasks given by Senior Management
• Attend aftersales meetings discussing warrant related activity

Experience required:

• Previous work in customer facing role
• IT skills (Microsoft)
• MRP/SAP Experience (or similar)
• Good technical knowledge of marine engines and 12v DC Electrical systems
• Attention to detail
• Work well in a team as well as alone
• Organisation and communication skills
• Prepared to go above and beyond during busy periods

This is a permanent role, offering a competitive salary and the chance to work with a group of passionate individuals all with the same drive to deliver new ribs/tenders to a high standard. The candidate must have the right to work in the UK.

Navis is acting as an Employment Agency in relation to this vacancy.

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