Customer Success Executive (Maritime) – Cardiff

Customer Success Executive – Permanent – Cardiff – Competitive package

This is an excellent opportunity to join a market leader, specialising in ship inspections & maritime services. The role is based in Cardiff but offers flexible home working options.

This is an exciting, newly developed position for somebody to step in and immediately contribute to a rapidly growing sales team.

Responsibilities include:

• Engage with clients on a daily basis to improve customer satisfaction & retention rates.
• On-board new customers, walking them through our innovative reporting platform.
• Develop an in-depth knowledge of compnay products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
• Develop and maintain strong relationships with allocated accounts to ensure the business continues to meet the expectations of its customer base.
• Maintain accurate records and details of all allocated customer account activity through the company’s CRM system.
• Gaining feedback to assist with product development.

Experience Required:

The ideal candidate would preferably come from a commercial maritime background

• Excellent written & verbal communication skills are absolutely essential to the role.
• A diplomatic approach to resolving queries.
• Sales / Account Management / Client Management experience preferred
• Ability to build trusting relationships to encourage return custom.
• Flexibility and willingness to go ‘above and beyond’ in a 24-hour industry.
• Experience with Hubspot CRM is desirable.
• Maritime / seafaring experience desirable

You must have the right to live and work in the UK to be considered.

To apply, please contact Tom Settle on hidden link - please login or send your CV to hidden link - please login

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Navis is acting as an Employment Agency in relation to this vacancy.

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