Customer Service Manager

I am representing an international courier shipping with global offices in US, Mexico, China, Hong Kong and Singapore. As part of their expansion activities, they are looking to hire a Customer Service Manager good leadership skills and the potential candidate will need to lead a team of 8-10 members. The role will be based in Singapore.

A brief description of the role;

• Oversee and manage a team of customer service staff
• Maintain and update export rates received from airlines / GSA / agents
• Attend to rates and space negotiation and help coordinate on bookings/uplift status upon escalation
• Handle shipment issues including complaints and implement both corrective actions and preventive measures for immediate service recovery
• Participate in business review and KPIs discussions with Management
• Provide training and coaching to the team and new joiners.

Requirements

• Minimum 8 years' experience in air freight forwarding with broad industry contacts
• Strong leadership and problem-solving skills
• Customer service oriented and attentive to detail
• Good communication skills