Director of Port Operations – (USA)

Director of Port Operations – Permanent – USA – $145k-$160k plus bonus & equity

This is an excellent opportunity to join a leading Cruise Line based in the US.

The Director of Port Operations is responsible for oversight of the daily operations for various ports based in the Caribbean. This will consist of the most visited and highly rated cruise ports in the industry and welcomed approximately 4 million passengers in 2019. These ports will also be the first to be activated / used in the post COVID era of cruising.

Responsibilities include:

• Lead team of regional director and port general managers through cruise port operations including, but not limited to budgeting and forecasting, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans.
• Work closely on local government and community engagement ensuring the port and company are represented in the best manner and we are contributing positively to the local communities.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Ensure all ports are set up to manage weather or other events with sufficiency in both resiliency and self-dependency
• Implement and manage quality processes to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution
• Develops and implements operating plans and facilities management to achieve company objectives and approved plans
• Continuously evaluate port operations for opportunities to improve efficiencies, cost measures, compliance and growth of revenue
• Establishes and maintains a consistent level of operations and professionalism across all cruise ports as determined with company leadership.
• Liaise with other departments and brands within organization such as finance, legal, purchasing, health policy, nautical operations and tax to ensure compliance to company and brand metrics are followed

Qualification / Experience Required:

• Hotel Management Degree/Certification and College Degree Preferred
• Considerable knowledge of complex land based hotel/resort operations and lest 5+ years in leadership roles in multi-use property management. Cruise background is a plus
• Demonstrated ability to multi-task and prioritize well to meet deadlines
• Develops effective working relationship with fellow team members, managers, outside representatives and agencies
• Ability to establish and follow through with annual operating plan for each port
• Fluency in English and Spanish required
• Fluency in various business and software applications such as Microsoft Office, Adobe
• Must be able to travel to the Caribbean regularly and at short notice

US Resident/Citizenship Required and ability to travel extensively in and out of the United States

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Navis is acting as an Employment Agency in relation to this vacancy.

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