Tour Expert – German Speaking

Tour Expert (Cruise) -Worldwide – German speaking

A leading cruise company is looking for a Tour Expert (fluent in German) to join their team. This is an excellent opportunity to start a new adventure whilst traveling the world.
Aim of the Position

Assures revenue targets achievements and Guest satisfaction on tour programs proposing tour packages during the cruise and assisting Guests on local excursions in adherence with Company’s safety standards

Main responsibilities

• Maximizes revenues for the tours area suggesting new opportunities in accordance with Tour Manager guidelines
• Monitors Guest activities during excursions to ensure compliance with service standard and safety procedures
• Establishes, develops and maintains relationships with Guests on-board and on tours to generate new business selling package tours in accordance with budgeted targets
• Organizes back office activities and prepares all support material (i.e. ticket, stickers, maps) before sightseeing to provide adequate organization at tours starting, and checks the correctness of the final disembarkation transfers assignments in accordance with Tour Manager guidelines and planning
• Reports to Tour Manager (in writing or verbally) on tours Guest needs, interests, and opportunities for new products and services to better fit Guest needs and increase company revenues
• Listens to Guest’s complaints (i.e. sales, excursions) and informs the Tour Manager to find the appropriate solution, if needed, or assure other departments are punctually informed

Job requirements

• Secondary School in tourism or languages
• Degree in languages tourism communication is highly appreciated
• Experience in Sales or Tour Operator is a plus

Navis Consulting; Keeping your career on course

Navis is acting as an Employment Agency in relation to this vacancy.

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