Quality Services Coordinator (HR19154)

Job description

Job Description as Quality Services Coordinator with Stork:

Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.

Tasks and Responsibilities as Quality Services Coordinator:

Coordination Function

Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
Proactive escalation to line manager and management team on operational or commercial issues.
Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
Responsible for achieving internal and external stakeholder key performance indicators measurements.
Implement client contractual terms and conditions on all assignments.
Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.

Financial & Commercial Requirements

Responsible for applying Stork’s financial processes and client contractual terms and conditions on all assignments.
Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
Gain awareness of PO budget costs for each assignment including negotiating with Field Operatives to deliver set margin level.
Utilising departmental pricing tool kit, to deliver assignment margin levels as set by the Quality Services Manager.
When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a
timely manner to support financial deliverables.
Timely support from the administration team to assist with any commercial or financial queries impacting the Client and or Stork financially.
Support in collation of competency related data: Demand Report, Top 10 Client Report and Paid v’s Charged Reports.

Performance Requirements

Deliver consistent approach to Coordination activities as per departmental procedures where attention to detail and accuracy are a primary focus.
Provide support to all team members to meet daily tasks and targets.
Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid-year and end of year reviews.
Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
Desire to achieve results in a metric driven environment.

HSEQ

Contribute to Stork HSEQ-policies.
Support in delivering departmental annual HSSEQ objectives.
Ensure compliance with departmental procedures that impact HSEQ deliverables.
Raise and execute Customer Improvements (CI’s) and ensure personal CI’s are closed out in a timely manner.
Communicate positive Client feedback through CI system.

Job requirements

At Stork we attach great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.

Specific Requirements for Quality Services Coordinator:

Education

Essential

• GCSE Standard Grades or equivalent.

Desirable

• HNC/HND and/or prior experience of a similar role.

Experience

• Experience of working in a field or similar type environment.
• Previous commercial and financial experience.
• Self-starter, with a focus on delivering results individually and as a team.
• Proven ability to multi task and plan workload to deliver results.
• Demonstrated experience in decision making and effective utilisation of resources.
• Ability to build and manage relationships through effective use personal and interpersonal skills.

We understand that our people are key to achieving Storks ambition to be the Industry reference every day, everywhere and we are proud to have been awarded the Investors in People Silver standard in recognition of our strong employee engagement focus. 

Working conditions

There are many great reasons to work at Stork –

Competitive salary and Benefits

In order to attract and retain skilled, competent and customer focused people we offer a competitive salary and an extensive benefits package providing a suite of both contractual and voluntary benefits including access to corporate discounts. Employee benefits will depend on work location and role, however, may include life insurance, income protection pension and private medical insurance.

In addition we recognize the importance of providing flexibility to our employees and offer a Flexi Friday working arrangement as well as the opportunity to purchase additional annual leave.

Location: Dyce, Aberdeen
Hours: 40 Hours
Contract: Permanent
 

Company Information

Stork, a Fluor company, is an expert provider of maintenance, modification and asset integrity services to the global oil and gas, chemicals and process, metals and mining, power, and manufacturing industries. We are dedicated to improving asset performance, safety and cost efficiency for our Clients throughout the complete asset life cycle.

With a team of 19,000 employees in over 100 countries, we serve more than 4,000 Clients across 6 continents.

Stork is dedicated to reducing risk, assuring safety and reducing environment impact through our award-winning value driven HSEQ platform; REACH Beyond Zero.  Whilst safety will always remain our core value, the platform not only communicates on Safety but also on Health, Environmental and Quality issues too.  We are committed to our transparent, employee-led approach to HSEQ.

One Team, One Stork

As one Stork, we treat all people with dignity, respect each other’s perspective and share knowledge and resources to achieve excellence, deliver value and grow individually and collectively.

We are fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to the organisation. Stork recognises that providing equality of opportunity, valuing diversity and promoting a culture of inclusion and flexibility to our employees is vital to our success.

From school leavers and university graduates to transitioning military veterans, we provide career opportunities with targeted development programmes.

Going above and beyond for our wider community

Stork is dedicated to ensuring we are a socially and environmentally responsible employer and undertake a range of activities to give back and support the communities in which we live and work – from various charity work to working with schools as part of Developing Young Workforce.