Quality Services Co-ordinator (HR19082)
Job Description Quality Services Co-ordinator with Stork:
Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.
Tasks And Responsibilities As Quality Services Co-ordinator:
Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
Proactive escalation to line manager and management team on operational or commercial issues.
Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
Responsible for achieving internal and external stakeholder key performance indicators measurements.
Implement client contractual terms and conditions on all assignments.
Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
Financial & Commercial Requirements
Responsible for applying Stork’s financial processes and client contractual terms and conditions on all assignments.
Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
Gain awareness of PO budget costs for each assignment including negotiating with Field Operatives to deliver set margin level.
Utilising departmental pricing tool kit, to deliver assignment margin levels as set by the Quality Services Manager.
When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a timely manner to support financial deliverables.
Timely support from the administration team to assist with any commercial or financial queries impacting the Client and or Stork financially.
Support in collation of competency related data: Demand Report, Top 10 Client Report and Paid v’s Charged Reports.
Deliver consistent approach to Coordination activities as per departmental procedures where attention to detail and accuracy are a primary focus.
Provide support to all team members to meet daily tasks and targets.
Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid-year and end of year reviews.
Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
Desire to achieve results in a metric driven environment.
Contribute to Stork HSEQ-policies.
Ensure compliance with departmental procedures that impact HSEQ deliverables.
Raise and execute Customer Improvements (CI’s) and ensure personal CI’s are closed out in a timely manner.
Communicate positive Client feedback through CI system.
Ensure that all business in conducted in compliance with Stork legal, legislative and regulatory policies and standards.
Requirements For Quality Services Co-ordinator:
At Stork we attach great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.
Specific Requirements For Quality Services Co-ordinator:
- GCSE Standard Grades or equivalent
- HNC/HND and/or prior experience of a similar role.
- Experience of working in a field or similar type environment.
- Previous commercial and financial experience.
- Self-starter, with a focus on delivering results individually and as a team.
- Proven ability to multi task and plan workload to deliver results.
- Demonstrated experience in decision making and effective utilisation of resources.
- Ability to build and manage relationships through effective use personal and interpersonal skills.
Stork is a dynamic, international and rapidly growing organization. We offer a highly competitive salary and an extensive package of fringe benefits. Next to this we attach great value to personal development of our employees and therefore offer a wide range of education programs and have a strong focus on accompaniment and knowledge sharing and transfer.
Location: Dyce, Aberdeen
Hours: 37.5 hours per week
Stork, a Fluor company, is an expert provider of maintenance, modification and asset integrity services to the global oil and gas, chemicals and process, metals and mining, power, and manufacturing industries. We are dedicated to improving asset performance, safety and cost efficiency for our Clients throughout the complete asset life cycle.
With a team of 19,000 employees in over 100 countries, we serve more than 4,000 Clients across 6 continents.
Stork is dedicated to reducing risk, assuring safety and reducing environment impact through our award-winning value driven HSEQ platform; REACH Beyond Zero. Whilst safety will always remain our core value, the platform not only communicates on Safety but also on Health, Environmental and Quality issues too. We are committed to our transparent, employee-led approach to HSEQ.
Our culture and people:
As a knowledge-based integrity management company our people are our greatest asset. Our culture and shared values underpins everything we do. By caring for the development of our people, who are proud to contribute to Stork’s high performance culture, we provide a positive, dynamic and supportive working environment. In turn, this aids in the enhancement of our employees’ personal development as well as career opportunities and advancement. As part of our team we will strive to help you achieve your greatest potential.
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