IT Business Applications Lead

Job Description For IT Business Applications Lead With Stork:

Predictable and sustainable performance of the business applications according to agreed standards and SLA’s, including changes, extensions and adequate user support.

Tasks And Responsibilities As IT Business Applications Lead:

Business Consulting and Project Management  

• Assess business needs and translate into project proposals (PID) including scope, milestone and resource plans
• Set up project plans together with business owners and according to PMO standards
• Execution of projects with clear, efficient and logical work approaches for self and others and in line with the defined IT Governance models
• Managing the team members and team related tasks to achieve project goals
• Translate functional demands and specifications in design and customizing specifications 

Service Desk 

• Log application incidents (functionality / availability) and standard change requests
• Assess impact and resolve (first-time fix) or forward to 2nd line
• Monitor and manage services provided from 2nd/3rd line of support: setting priorities, monitoring progress against agreed SLA times 
• Provide technical and process support across the IT application landscape through the facilitation of the in-house ticketing system

Incident and Problem Management 

• Analyse logged incidents and provide solution within agreed SLAs
• Propose and implement solutions or raise change requests
• Conduct root cause analysis and monitor incident trends to address underlying problems 

Change Management 

• Evaluate and analyse change requests from the Business and assess impact on process, application, data structures and costs
• Translate business demands into functional design and customizing specifications
• Process changes according to Change Management policies and procedures, including regression testing, inclusion in the Release Calendar, updating of involved documentation
• Deploy new or changed functionality to users 

Application Testing 

• Testing of new releases of systems and applications according to applicable procedures and tools
• This includes Unit Test, Integrated Product Test and User Acceptance test
• Apply and develop use of standard tools, scripts and data sets for repeatable testing 

User Support 

• Support key-users and end-users in their day-to-day use of applications by:
  • Assessing business understanding, usage and readiness
  • Providing training sessions
  • Maintaining user manuals
  • Answer questions regarding the available functionality and the use of systems and software applications
• Supports all processes, applications, and interfaces including configuration, testing, enhancements, maintenance, and troubleshooting

Job requirements

Requirements For IT Business Applications Lead:
 
At Stork we attach great value to the key competences of our employees. We expect you always give safety the highest priority and that you are strongly working together with others. You are a specialist in your area of expertise and you have a proactive and entrepreneurial attitude.
 
Specific Requirements For IT Business Applications Lead:

Education: 

• Middle vocational level / bachelor degree in IT / IM or Business Administration / Logistics or Finance
• Business Application Certifications / Accreditations
• Certification in ITSM (ITIL) or Project Management (Prince / IPM) 

Experience:

• Service Desk experience
• Configuring & testing applications
• Good analytical / problem solving skills
• Extensive experience in application management or functional consulting
• Experience of migration projects, UAT and parallel testing
• Strong business process management with analytical and troubleshooting skills
• Managing small projects
• Writing functional specs
• Managing Service Desk
• Direct colleagues / 3rd parties to conduct configuration / testing activities
• Conduct User training
• Good communication skills in mother tongue plus English
• Ability to set priorities and control work of others

Working conditions

Stork is a dynamic, international and rapidly growing organization. We offer a highly competitive salary and an extensive package of fringe benefits. Next to this we attach great value to personal development of our employees and therefore offer a wide range of education programs and have a strong focus on accompaniment and knowledge sharing and transfer.

Location: Aberdeen
Hours: 40 Hours Per Week
Contract: Permanent

Company Information

Stork, a Fluor company, is an expert provider of maintenance, modification and asset integrity services to the global oil and gas, chemicals and process, metals and mining, power, and manufacturing industries. We are dedicated to improving asset performance, safety and cost efficiency for our Clients throughout the complete asset life cycle.
 
With a team of 19,000 employees in over 100 countries, we serve more than 4,000 Clients across 6 continents.
 
Stork is dedicated to reducing risk, assuring safety and reducing environment impact through our award-winning value driven HSEQ platform; REACH Beyond Zero.  Whilst safety will always remain our core value, the platform not only communicates on Safety but also on Health, Environmental and Quality issues too.  We are committed to our transparent, employee-led approach to HSEQ.

Our culture and people:

As a knowledge-based integrity management company our people are our greatest asset.   Our culture and shared values underpins everything we do.  By caring for the development of our people, who are proud to contribute to Stork’s high performance culture, we provide a positive, dynamic and supportive working environment.  In turn, this aids in the enhancement of our employees’ personal development as well as career opportunities and advancement.  As part of our team we will strive to help you achieve your greatest potential.